Pristine Data AI, Inc. Privacy Policy

Last Updated: December 6, 2024

Pristine Data AI, Inc. ("Pristine Data," "we," "us," or "our") is committed to protecting your privacy and respecting your choices with respect to your personal information. This Privacy Policy ("Policy") is applicable to personal information collected by us through our website, software-as-a-service platform ("Pristine Data Platform"), mobile application, and sales and technical support via email, chat, in-person, or telephone (collectively, the "Service").

If you use or interact with the Pristine Data Platform as an authorized user of our customer (most likely your employer), then that customer who has provided you with access to the Pristine Data Platform will be responsible - i.e. the controller, for any personal information you provide to us through the Pristine Data Platform. In that case, our use of personal information is governed by the terms and conditions of the separate customer agreement that we have with such customer. Please refer to our Terms of Service for additional information.

Important Information and Who We Are

Pristine Data AI, Inc., a Delaware corporation, is the controller for purposes of this Privacy Policy. If you have any questions about this Policy, including any requests to exercise your legal rights, please contact Pristine Data according to the Contact Us section at the end of this Policy.

Personal Information We Collect from You

We may collect personally identifiable information ("PII") that visitors to our website voluntarily share, such as when reaching out with service inquiries, requesting a product demo, setting up a user account, subscribing to newsletters, or applying for job opportunities. This information may include your name, company name, email address, phone number, LinkedIn URL, and billing address if you purchase our Service. Account holders will also need to provide their email and password to access the application.

Please note we do not store financial and bank information; such information is securely processed and stored by Stripe, our payment processor. For more information on Stripe's privacy practices, please visit: https://stripe.com/privacy.

You may also share your personal information with Pristine Data at marketing events or during other marketing activities. This information can include your name, company, job title, business email, work address, phone number, and any details related to your request.

By attending an in-person or virtual event, or by consenting to be recorded in a telephone or video meeting, you agree that we may capture parts or the entirety of the event or meeting. We may also document events by taking photographs or conducting interviews. This information is used for business, marketing, and training purposes. You have the right to request that we not record that call or meeting. Please make those requests to the call organizer before or during the call. During webinars or other events that must be recorded, please do not share personal information that you do not want other attendees to view in the chats, Q&A or similar features.

If you are interested in a career with Pristine Data, we collect the personal information that you provide in connection with your job application and use this personal information to facilitate our recruitment activities and process employment applications, including evaluating candidates and monitoring recruitment statistics.

We may collect certain types of Non-Personally Identifiable Information ("Non-PII") when you visit our website or interact with our services. Non-PII does not identify you as an individual and is gathered through methods designed to respect your privacy. This information may include, but is not limited to:

• Device Information: Details about the device you use to access our services, such as browser type, operating system, and device model.
• Usage Data: Information on how you interact with our website and services, including pages visited, time spent, and links clicked.
• General Location Data: Data indicating general geographic location (e.g., country or region) based on your IP address.
• Technical Analytics: Insights derived from aggregated data for improving our services, including diagnostics and performance data.

We only use the preceding data in accordance with our Terms of Service and our agreement with the company or individual contracting with us to provide the Service requested, as applicable.

Information regarding Third Parties: Some of our Services allow you to provide us with personal information relating to other parties, such as names, email addresses, and contents of communications (collectively, "Third-Party Data"). If you use any feature of the Service that allows you to submit Third-Party Data, you acknowledge, represent, and agree that (a) you have the authority of the relevant other party for us to access and use the relevant Third-Party Data, and (b) you have notified these other parties and informed them of how their information is collected and used by us to provide the Service.

Links to Other Websites: Our website may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. We do not control these third-party websites, and we encourage you to read the privacy notice of every website you visit.

Tracking Technology

We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze how our services are used. These tools help us gather information to improve functionality, personalize content, and understand your browsing actions and usage patterns.

Cookies: Small files which we place on your device, cookies enable us to remember your preferences and facilitate navigation across our site. They may be session-based (deleted when you close your browser) or persistent (remaining on your device for a set period).

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect certain site features. Additional details on how to disable cookies are provided below.

Web Beacons: Also known as tracking pixels, web beacons are small, transparent images embedded in web pages or emails. They collect information such as IP address and browser type, helping us analyze site traffic and the effectiveness of our marketing emails. Pages of our website and our emails may contain web beacons.

JavaScript and Other Tags: Pages of our website may also use JavaScripts, which are code snippets embedded in various parts of websites and applications that facilitate a variety of operations including accelerating the refresh speed of certain functionality or monitoring usage of various online components; entity tags, which are HTTP code mechanisms that allow portions of websites to be stored or "cached" within your browser to accelerate website performance; and HTML5 local storage, which allows data from websites to be stored or "cached" within your browser to store and retrieve data in HTML5 pages when the website is revisited.

Other Tracking Technologies: Additional tracking tools may also be employed to gather aggregate data about user behavior, enabling us to monitor trends, understand user engagement, and improve our services.

Third Party Tracking: We do not control third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Additional Information We Collect About You

In addition to the personal information we collect directly from you, we may also obtain personal information from other sources, including our own research. This information may come from Pristine Data customers, subscribers, third-party partners, email campaigns, and marketing partners. Such third-party data may include details like company information, demographic data, employment history, salary information, and professional or business contact details. We collect personal information from a variety of publicly available and other sources, including:

• company websites
• company blogs
• non-confidential corporate records or reports (for example, government filings and commercial registers)
• government publications
• press releases
• news articles
• magazines
• social media sites
• the digital advertising bidstream
• our customers
• data brokers
• other content published by or on behalf of a company by third parties.

We may also generate or receive predictive data or inferences about business users such as account characteristics, interests or business buying behavior.

How we handle your third-party logins:

Our website offers you the ability to register and log in using certain third-party login tools (e.g., Google). Where you choose to do this, we will receive certain profile information about you from the third-party login tool provider, such as your name, email address, and other information you choose to make public via that third-party account.

We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on our website. We neither control, nor are we responsible for, other uses of your personal information by your third-party account provider.

You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Pristine Data. Your privacy settings may also be affected by changes to the functionality of third-party sites and services that you add to ours, such as single sign on. We are not responsible for the functionality or security measures of any third party.

We Do Not Collect Sensitive Personal Information: From the preceding sources we obtain many categories of personal information related to where and how individuals do business. However, we do not intentionally collect sensitive personal information like health information, social security numbers, tax identification numbers, biometric data, or credit card information from third parties.

Our Service and Website are Not Intended for Children: We do not knowingly collect personal information from individuals under the age of 16, and our Service is not intended for use by minors. Individuals under 16 years of age should not submit any personal information to our Service or Website.

How we use Personal Information

We use the information we collect in several ways to enhance your experience and ensure the proper functioning of our services. This includes:

1. Providing and improving our products and services.
2. Handling billing, identification, and authentication needs.
3. Managing and optimizing our service and website performance.
4. Conducting internal research, benchmarking, and product development.
5. Addressing your requests and inquiries.
6. Detecting and responding to potential fraudulent and illegal activity.
7. Fulfilling our contractual and legal obligations to customers, authorities, or other parties.
8. Engaging in other legitimate business purposes.

We may also use your email address to send essential, service-related announcements, such as notifications about temporary service suspensions. These communications are non-promotional and cannot be opted out of, though you may deactivate your account if you prefer not to receive them.

Additionally, we use Non-PII to improve site functionality, serve targeted advertising, and analyze trends, providing insights for better user experiences and more relevant content. We may use cookies and similar technologies to gather demographic data and optimize website usability. However, our control over cookies used by partners and service providers is limited, and they are not covered by this policy.

While some browsers have "Do Not Track" (DNT) features incorporated, Pristine Data does not respond to DNT signals.

We may receive, use and transfer certain information via Google APIs adhering to Google API Services User Data Policy.

Sharing Personal Information

We do not sell, rent, license, or lease your personal information to third parties. However, we may share personal information with:

1. Service Providers: Companies that perform services for us, such as technical and customer support, payment processing, hosting, advertising, and data enhancement platforms, or business partners who help us deliver services.
2. Customers and Partners: We may share data with customers and business partners for providing services and marketing purposes, including creating targeting segments for personalized ads.
3. Business and Legal Requirements: Information may be shared in connection with fraud prevention, legal obligations, corporate transactions (e.g., mergers or acquisitions), or protecting the safety and rights of individuals and entities.
4. Aggregated Data: Information may be shared in an aggregated or anonymized form for reporting, statistical analysis, or research purposes.
5. With Your Consent: If required by law or with your consent, we may share your personal information for specific purposes.

In some cases, we may disclose personal information to third parties for marketing, business operations, or as required by law.

Protecting and Processing Personal Information

We operate globally and may transfer, store, or process your personal information in locations outside your jurisdiction, including the United States or any other country where Pristine Data or its agents and service providers have operations. Please note that the data protection laws in the United States may differ from those in your country. Nonetheless, whenever we transfer your information, we take reasonable steps to protect it and comply with this Privacy Policy and any applicable laws and regulations.

Our company is based in the United States, and our services are hosted there. If you're accessing our service or website from a jurisdiction like the European Economic Area, the United Kingdom, Canada, or any other region with different data privacy laws, please note that by using our platform, your personal data may be transferred and stored in the United States. In addition, the data we collect, including cookies and other tracking technologies, will be processed in countries with privacy protections that may differ from those in your home country. By submitting your information and continuing to use our services, you agree to this transfer and processing, and confirm that you have obtained any necessary consents in your country regarding data collection and transfer.

We recognize the importance of securing the information we collect; however, we cannot guarantee that our security measures will eliminate all risks or prevent security breaches. When you provide us with information, you do so at your own risk. To help protect your account, we encourage you to take the following steps:

1. Use a strong, unique, confidential password for our service that you don't use elsewhere.
2. Access our service and website only from devices that have updated operating systems and antivirus protection.
3. Notify us immediately if you suspect unauthorized activity or a breach in the confidentiality of your login credentials.

Following these best practices can help reduce the risk of certain security threats.

We keep personal information for as long as necessary to provide our products and services, comply with our legal obligations, resolve disputes and enforce our agreements.

Your Rights

We are committed to facilitate the exercise of your rights granted by the laws of your jurisdiction, which may include the right to request the correction, modification or deletion of your personal information and the right to opt out of the sharing of your personal information (as applicable). We will do our best to honor your requests subject to any legal and contractual obligations. If you would like to make a request, cancel your account or request we delete or no longer use your account information to provide you Services, please contact us.

Opt-Out from Cookies: If you would like to opt-out from having Pristine Data collect your Non-PII in connection with our Service, you can do so through your browser. Please note that if you delete, block or otherwise restrict cookies, or if you use a different computer or Internet browser, you may need to renew your opt-out choice. Please also note that if you choose to disable this function, your online experience may be diminished, and some features may not work as they were intended.

The online advertising industry also provides websites from which you may opt-out of receiving targeted ads from our data and advertising partners. You can access these, and also learn more about targeted advertising and consumer choice and privacy, at https://www.aboutads.info and at https://www.networkadvertising.org/choices/.

Your browser's help function should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time.

The Google Analytics service is provided by Google Inc. You can opt-out from Google Analytics service from using your information by installing the Google Analytics Opt-out Browser tool: https://tools.google.com/dlpage/gaoptout/. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://www.google.com/policies/privacy/.

Your Account: If you are a registered user, contact us at contact@pristinedata.ai to review, correct and edit your personal information associated with your online account.

Website Information: If you would like us to update, correct, delete, or deactivate any PII that you have provided to us on our website, please resubmit your contact information on the Contact Us page or send your request to us at contact@pristinedata.ai.

Communications: If we use your information to send you news, information, surveys or other communications about our products and services, you will have the option of opting out and/or unsubscribing from such communications. You may also contact us at contact@pristinedata.ai. Generally, you may not opt-out of service-related communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Additional Rights: Subject to local law, you may have additional rights under the laws of your jurisdiction regarding your personal data, such as the right to complain to your local data protection authority and the right to appeal our decision regarding a data access request.

Your European Privacy Rights and Choices

If you are located in the European Union, the United Kingdom or another jurisdiction that has adopted laws substantially similar to GDPR, your privacy rights include the following:

• Transparency and the right to information: Through this policy we explain how we use and share your information. However, if you have questions or need additional information you can contact us any time.
• Right of access, restriction of processing, erasure: You may contact us to request information about the personal data we collected from you and to request the correction, modification or deletion of such personal information, which requests we will do our best to honor subject to any legal and contractual obligations.
• Right to withdraw your consent at any time: When we process your personal data based on your consent, you have the right to withdraw it at any time.
• Right to object at any time: You have the right to object at any time to receiving marketing or promotional materials from us by either following the opt-out instructions in commercial e-mails or by contacting us, as well as the right to object to any processing of your personal data based on your specific situation. In the latter case, we will assess your request and provide a reply in a timely manner, according to our legal and contractual obligations. Some non-marketing communications are not subject to a general opt-out, such as communications about transactions and disclosures to comply with legal requirements.
• Right to data portability: You have the right to data portability of your own personal data by contacting us.
• Right not to be subject to an automated decision, including profiling: We do not make automated decisions using your personal data that may negatively impact you.
• Right to lodge a complaint with a supervisory authority: If you consider that the processing of your personal data infringes your privacy rights according to the European Privacy regulation, you have the right to lodge a complaint with a supervisory authority, in the member state of your habitual residence, place of work, or place of the alleged infringement.

Contact Us

If you have any questions about this Policy or our privacy practices, please contact Pristine Data in the following ways:

Email address: legal@pristinedata.ai

Postal address:
Pristine Data AI, Inc.
1900 S Norfolk Street, Suite 350
San Mateo, CA 94403

Telephone number: (650) 278-8774

You have rights to make complaints to applicable regulatory authorities of various jurisdictions, but we would appreciate the chance to deal with your concerns before you approach any such authority, so please contact us in the first instance.

Changes to our Privacy Policy

The Service and our business may change from time to time. As a result, we may change this Privacy Policy at any time. When we do, we will post an updated version on this page, unless another type of notice is required by applicable law. By continuing to use our website or Service or providing us with personal information after we have posted an updated Privacy Policy, or notified you by other means if applicable, you consent to the revised Privacy Policy and the practices described in it.