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Case Study — Data Quality

10K contacts. Already run through Clay. Still broken.

Not one bad field. Three: the data that targets the right accounts, the data that identifies the right person, and the data needed to actually reach them.

96–97%

Employee size or revenue wrong or missing, the numbers account targeting runs on

68%

Job titles wrong or missing, plus 39% of contacts tied to the wrong company outright

66–77%

LinkedIn or mobile numbers wrong or missing, the channels reach depends on

A global B2B SaaS company, an active Clay user, wanted an independent check on a working list, 1,000 accounts and 9,973 contacts, before running outbound against it.

Pristine re-verified and corrected the list at both the account and contact level: the firmographics used to target the right accounts, the job titles used to identify the right persona at each one, and the LinkedIn, mobile, and email data needed to actually reach that persona once identified.

Targeting was broken. Account targeting runs on firmographics, mainly employee count and revenue. Employee size was wrong or missing on 96% of the accounts in the list, revenue on 97%. A list meant to filter for "companies this size, this revenue" was filtering on numbers that weren't accurate for almost every account in it.

Personas were broken. Job titles were wrong or missing on 68% of contacts, some never captured at all, others already stale, a promotion, a role change, a departure the client's own data hadn't caught. More than a third of contacts, 39%, were tied to the wrong company outright, a different entity, industry, or domain than the one on record, not a formatting fix.

Reach was broken. LinkedIn was wrong or missing on 66% of contacts. Mobile was wrong or missing on 77%, including every number that was blank or flagged as outright junk, all of it replaced with a real one. Email was wrong or missing on 34% of contacts.

This wasn't a cold list. It came out of a live Clay workflow, already in production, running against real send volume. The problems were still there.

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